Write an email with the description of the problem and attach this file. (Also refer to the pictures below “How do I send an EluCad status protocol to elusoft support?”)ĥ.
This sequence – first receive the status protocol, then contact the customer per email or telephone – is the support procedure that we are trying to achieve. This status protocol can then be sent per email to the elusoft support, supplemented with an error description.l After receipt of the email, the elusoft support person contacts the customer on their own initiative.
#Email teamviewer support software#
EluCad programming software compiles the necessary information in the so-called status protocol. Which machine do you have? Which program version of the software is installed there? Is the licence still valid? – Our support first needs some basic information for each support. For this we also need the cooperation of our customers. Quickly make sure that expensive production lines run and are not standing still. You can view them under the following link.įast and competent help from a specialist. Please also note our General Terms and Conditions for remote maintenance. With the “Accept” I confirm that no personal/company related data is viewable by the support.īy “Decline” I confirm that I do not wish to receive support via remote maintenance.
#Email teamviewer support download#
The latest version of TeamViewer-Quicksupport will be delivered with the latest eluCad version.Īlternatively, you can download the latest version using following link:īefore granting permission for remote maintenance, please ensure that no personal/company-related data is viewable by the support. Please use the latest version of TeamViewer-Quicksupport.
0 kommentar(er)
